We used Builders Interiors for our solid surfaces and flooring in our new home and have been super-happy with the overall process. They have a huge selection and complete knowledge of their product line, so it made picking out materials and designs relatively easy. I say "relatively" because when you have that many choices, it can take a while. But, during the design process, we never felt rushed or hurried for a decision. Upon installation things went really well; especially considering they're based on Woodinville and our new home is in Granite Falls.
As with any large project, not everything went perfectly. We had several locations on the flooring that was missing the transition strip, but availability of the product kept it from being installed at the time the rest of the flooring was put in. Rather than ask us to wait until all parts were available, they installed the majority of the flooring first. A few weeks after the flooring was put in and the transition strips were still missing, I called Builders Interiors and they were polite and direct with the reasons for the delay. While I would have liked it installed sooner, I didn't feel like I was getting excuses: they owned the problem and were honest about the delay.
Later when one of our flooring panels cracked, getting it repaired and replaced was super-easy. We made a quick call, sent them a picture of the problem, and they had a guy out to not only replace the panel, but he also trimmed the cut-off earthquake strap that was left below the floor which caused the problem. Additionally, several years after the installation, our heated floor failed. Another call, a few pictures exchanged in email, and they helped diagnose the problem, walked me through removing the faulty control unit, and they had a replacement unit waiting for me when I showed up. No paperwork, no warranty discussions ... they just took care of me.
In these reviews I keep seeing Andy's name appearing and he was our contact with Builders Interiors. Love that guy and will absolutely work with Builders Interiors and Andy for any future interior update needs.
- 5/06/2022 
